If you encounter a problem with your e-reader, we recommend that you first consult our online Q&A on help.vivlio.com.
If you can't find the answer you're looking for, or if your problem requires the intervention of a bookseller, find below the contact details of your bookseller according to your place of purchase.
We recommend that you contact your bookseller directly, as Vivlio will not be able to access all the elements of your file in order to offer you optimal and rapid assistance.
| Integrated bookshop / place of purchase of e-reader | Contact |
| Cultura | Contact my bookseller Cultura |
| Leclerc | Visit your nearest Leclerc store. Find my shop. |
| Decitre | Contact my bookseller Decitre |
| Furet du Nord | Contact my bookseller Furet du Nord |
| UCulture | Contact my bookseller UCulture |
| Club | Contact my bookseller Club |
| Standaard Boekhandel | Contact my bookseller Standaard Boekhandel |
| Casa del libro | Contact my bookseller Casa del Libro |
| Vivlio (on liseuses.vivlio.com website) | Submit a request |
| Boulanger | |
| LDLC |
💡It's a gift, and you don't know where the e-reader have been bought, don't panic: go to the Bookshop of your e-reader to find the name of the bookseller.