✨ Support where you may encounter this error message: on Adobe Digital Edition software and on e-reader
🧰 Troubleshooting
Since 23/06/2026, Adobe has chosen to transfer its digital protected book management activity to the company ByteBooks.
Adobe accounts (Adobe ID) must be transferred to the ByteBooks platform. Discover the step-by-step guide:
Go to dtsbytebooks.com/transition-help then click on "Already have an account".
Enter your Adobe credentials as well as your first name, last name, and country.
You will receive an email with a unique code allowing you to verify the account. Enter the code to validate the creation of the ByteBooks account.
You can now connect your account on your Vivlio e-reader.
💡 If the problem is not resolved, we invite you to contact customer service.